In our business, what your customers say about you speaks volumes of who you really are as strata managers. If they’re not smiling, something’s wrong – it’s that simple.
Here are some reviews of Netstrata by our customers.
“Our building with 22 units has been well managed by Netstrata for the last three years, when we replaced our previous strata manager. The servicing of the building and its common areas has been first class, and also recent major rectification work was completed in a timely, cost effective manner. Our strata manager promptly and effectively addresses issues raised with her, such as urgent maintenance work and problems with visitor parking spots. Also, myself and other occupiers have benefited from using the website.”
“Netstrata has been the managing agent of our building for the last 9 years. Emails and phone calls are always answered. Problems are attended to quickly and Mr Yuen makes certain that there is regular maintenance of the building. I would have no hesitation in recommending Mr Yuen of Netstrata to undertake work on behalf of the Netstrata company.”
“We have had three strata managers since our plan was registered about 9 years ago. Our current manager, Netstrata, was recommended to us and was appointed about 6 years ago. Christine Ashfield-Howell was assigned to be our strata manager and has been extremely helpful in making the task of our strata committee easier. Christine is efficient, knowledgeable, responsive and polite. We are very gratified to have the services of such a capable strata manager.”
“I am a management committee member of the strata at 231 President Avenue, Miranda and am a retired CPA.Tanya Gough took over the management of our strata several years ago. During this time I have found her to be a professionally competent person, who has continued to demonstrate (to) us that she has a real understanding of the various rules and regulations concerning strata living. I have also found her to be very helpful where disputes and issues have arisen and she has met all of our needs promptly and efficiently.”
“Christine Ashfield-Howell is our Strata Manager and has provided an exceptional level of service. She has always been proactive in maintenance and tenant issues that invariably arise. Netstrata and Christine also has provided excellent repair and maintenance services at a reasonable cost with total transparency over quotes and is one hundred percent ethical in her dealings. Christine is an outstanding professional and as an original owner I look forward to many more years of dealing with Christine and Netstrata.”
“Mr Brell we wanted to write and let you know that Andrew Tunks service to us has been of the highest order. In all matters relating to the strata Andrew has demonstrated competence, efficiency and an ability to execute prompt action. His understanding of relevant issues is extensive and he is able to explain complex laws and procedures with patience and skill. He is always cheerful and good humoured and able to get along with the wide range of different personalities on the committee. We feel happy and secure that our building is in his administrative care.”
“I have been living at 107 Forest Rd Hurstville for the past six years. Since that time our block has been administered by Netstrata I have found this Strata Management to be excellent. I have lived in different units in the past and found this group to be the best I have uncounted.”
“The Owners Corporation in our complex of 13 townhouses have used the services of Netstrata for approximately 5 years and have found them to respond to our requests in a very timely manner. They are always very professional in their approach to our requests and our Strata Manager is always happy to offer advice, which we feel is in our best interest.”
“Tanya (Lockhart) has been our contact at Netstrata for about two years. Her courteous manner and friendly personality make it a pleasure to talk to her about any concerns we may have from time to time. Tanya is very knowledgeable about all strata matters. She responds to queries promptly and professionally and always follows through. We feel confident about decisions made after seeking her advice. Tanya is a valuable asset to her company and its clients.”
“We are extremely satisfied by the professional and efficient service that Jessica (Middleton) provides to us either individually or at the body corporate level. Always same day service/reply if it is within her capacity on the day.”
